Privacy Policy

1.1 This document details the privacy policy (“Policy”) of Clarc Limited (“our” “we” “us”). It is here to show how we will use any Personal Information which you provide to us. Clarc Limited is a New Zealand registered company.

1.2 “Personal Information” means information about an identifiable individual. Examples of Personal Information which we collect are names, addresses, email address and phone numbers.

1.3 Your use of clarc.co (“our website”) and Clarc constitutes your acceptance of the information in this Policy.

2.1 We collect Personal Information in many ways including by telephone, email via our website, from the information, which is inputted into Clarc, from publicly available sources and from cookies (refer paragraph 4 below). Where reasonable and practicable to do so, we will collect Personal Information from you.

2.2 We will use any Personal Information you provide to:

(a) operate our website and Clarc and provide you with services and information relating to Clarc;
(b) communicate with you (for instance to provide you with any information you have requested and to provide you with updated information about Clarc) and to display targeted advertising to you online;
(c) with marketing communications about any other Clarc products and services other products and services we or our related companies offer;
(d) detect and prevent any fraudulent or malicious activity and to ensure that all users are using our website and Clarc for proper purposes;
(e) compile further Personal Information from your use of our website “Usage Information”;
(f) produce anonymous statistics on our users, and such statistics may be provided to third parties. All such statistics will be provided in a way which does not allow any user to be identified.

2.3 We do not sell or rent your Personal Information to any other party.

2.4 We may release your Personal Information to third parties under certain situations. These include, but are not limited to, when presented with the necessary legal documents to force release (such as a court order), when required so we can receive a service from a third party required in relation to the maintenance and development of our website, when required to by legislation, to protect our intellectual property and to enforce our Terms.

3.1 We will release, on request, a copy of all Personal Information we hold about you. We reserve the right to charge, where allowed by law, a reasonable fee to collect, compile and provide such Personal Information.

3.2 You acknowledge that your Personal Information will include any information which was previously provided to us and which has since been changed. This includes, but is not limited to, old email addresses and former phone numbers.

3.3 You have certain rights of access to and correction of your Personal Information under the Privacy Act 1993 (New Zealand).

4.1 To help provide a better service to you, we make use of a technology called cookies. These help us to coordinate the service we provide with your use of our website. These cookies are stored on any device you use to access our website. These cookies may be temporary cookies, which will only last while your browser is open or expire soon after, and permanent cookies, which will assist us in monitoring how our services are being delivered.

5.1 As part of the account creation process, we will gain your email address. You agree that, while your account is active (and has not been disabled) we may send you emails that relate to your use of our website.

5.2 You agree that we may send you emails relating to our products and services that we believe you may be interested in. You may unsubscribe from such emails at any time. A facility to unsubscribe is included in each of those emails.

6.1 Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

6.2 We store your Personal Information using hosting services provided by third parties which are Google and Alibaba Cloud which we can access from any location.

6.3 You acknowledge that disabling your Clarc account does not remove your Personal Information from our system. You agree that we may hold your Personal Information for as long as we believe is required for the purposes of operating Clarc and our website and to fulfil our legal obligations. For the sake of clarity this is a period of at least seven years.

6.4 If you have any queries or complaints about or use of your Personal Information, please email [insert] and provide full details.

7.1  We may retain other information about your behaviour on our website to assist us in better operating our website as well as allowing us to grow its use. This includes, but is not limited to; recording the address of our website you previously visited, recording the location of which referred you to our website, the time spent on each page, details about the device you are accessing our website on, your IP address and your geographical location.

7.2  We reserve the right to change the Policy at any time. Your continued use of our website will indicate your acceptance of the new updated Policy. Our latest Privacy Policy will be available on our website.